© 2018 by Japan Culture Guide Ken Oka

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PAYMENT TERMS

 
  • Once agreed on service contents and conditions, Invoice is issued and sent to you by E-mail.

  • Simply use Paypal for the deposit payment.

  • Only pay 50% of the tour guide price to confirm a booking as a deposit at a time of booking.

  • If you need reservation such as food, transport, tickets to attractions etc, I request for advance payment for such cost in addition to a deposit.

  • When I receive the deposit, I will send you the booking confirmation immediately.

  • Remaining 50% payable in cash to me on the tour day as per the booking confirmation.

  • If both parties agree on FX rate, the remaining amount can be paid in Japanese Yen.

  • If the Invoice is issued on or less than 7 days before commencement of the service, 50% deposit is not necessary. You can pay 100% in cash before starting of the tour on the tour day.

CANCEL POLICY

 
  • Any cancellation by you must be initiated by telephone to me at +81-80-7792 1950 OR by email to jcultureguide@gmail.com. I will acknowledge your cancellation by email.

  • If you cancel booking that only includes my guiding more than 7 days before the commencement of the services being provided to you, I will refund 100% of the deposit to you. No refunds will be made if you cancel on or less than 7 days before commencement of the services being provided to you. (So, if the service is planned on Friday in Japan, the deadline for the cancellation is Thursday 24:00PM of the previous week, Japan time.)

  • If you cancel booking that includes extras such as food, transport, tickets to attractions etc more than 7 days before the commencement of the services being provided to you, I will refund 100% of the guiding service portion to you, but please understand no-refundable portion can be inclueded in the advance payment for the extras such as food, transport, tickets to attractions etc. which had already been purchased on your behalf (I do my best to refund extras as much as possible, though).

  • In case the cancellation was made on or less than 7 days before commencement of the service and deposit was not refunded, as far as the cancellation is made until one day before the planned day, I would give you a rain check for 6 months in valid from the date of original tour day. This ticket is untransferrable.

  • If I cancel a booking after you have received my confirmation, in any reasons I will refund the 100% of the deposit and all the costs for extras, if any, to you in full.